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Thursday, December 3, 2015
Cancer patient horrified after KFC writes to her partner requesting her death certificate
A breast cancer patient was appalled when her bungling former bosses at KFC sent her partner a letter requesting her death certificate.
Louise Johnson, 48, who has been
battling cancer for 11 years
, says her partner Margaret Cawley received the letter out of the blue two years after Louise quit her job.
The shocking document claimed that the fast food giant had been notified that Louise had died and even went on to ask for a copy of her death certificate.
Louise, from Tamworth, Staffordshire, said: "I just couldn't believe it.
"You don't expect to read your own obituary but that's what it was like. I'm not dead, I'm very much alive and still fighting.
"At first I was a bit bewildered by it but the anger soon kicked in.
Letter: KFC requested Louise's death certificate
"The last two years have been absolutely horrific. I've had to really fight so this was a real kick in the teeth. I was horrified."
Louise was first diagnosed with breast cancer in 2004 and was successfully treated but required years of therapy.
She started working at a KFC in Tamworth's Ventura Park in 2012 as an assistant manager but, in February 2013, she had the devastating blow of a second diagnosis.
Louise hasn't worked since that diagnosis and, although the cancer is currently considered dormant, it will be closely monitored by doctors for the next three years.
She said: "After the diagnosis, my GP put me on long-term sick leave and it's been a real battle ever since.
"Although the cancer's dormant, the worry has never really gone away. I suffer from anxiety so this letter was the last thing I needed."
KFC's letter was addressed to her partner of 17 years Margaret Cawley – and it's the first time they've had any correspondence with the fast food chain since Louise left her job.
Margaret, 39, said: "It's absolute madness, we couldn't believe it.
"They've let themselves down with this letter – there isn't a shred of sympathy in there.
Apology: KFC admitted it was a mistake on their part
"The way it's written is horrendous. I remember thinking how insensitive it would be if Louise had actually passed away. It's shocking!"
KFC have since tried to contact the couple but Margaret won't accept anything other than a formal, written, apology.
She said: "It's a massive error.
"They've left me a voicemail asking for me to call them, presumably to apologise, but that's not good enough.
"I want something in writing - what they've done is appalling."
In a statement, a spokesperson for KFC said: "This is a terrible mistake on our part and we are extremely sorry to Margaret and Louise for the distress caused.
"We are looking into exactly how this happened and will be in contact with them directly to apologise."
December 03, 2015
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